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Paul Walsh

WooCommerce fixes · UK-wide

WooCommerce fixes from £49

Checkout, payment, order email and update problems on WooCommerce stores, fixed remotely at a fixed price. When the shop isn't taking orders, every hour costs you money, so I reply within 24 hours with a price.

  • Fixed price from £49 per fix
  • No access needed until you've agreed the price
  • Message me the URL by WhatsApp, text or email

Get a fixed quote

I'll reply within 24 hours with a price.

Your details are only used to reply to you.

Or WhatsApp / text 07398 946 380

Prices

One fixed price, agreed before any work starts. 50% to begin, 50% when you're happy with it.

Small fixes

Layout, plugin, mobile display, contact form, content edits, small styling changes, basic speed fixes

£49per fix

Choose Small fixes

WordPress fixes

Update problems, plugin conflicts, display issues, broken pages, theme problems. Larger jobs quoted separately

from £49per fix

Choose WordPress fixes

What I fix

  • Checkout and payments Orders that fail at the last step, card payments declined for no clear reason, Stripe or PayPal suddenly not appearing, and orders stuck on "pending payment" even though the customer paid. These are usually a plugin that's fallen out of date, a webhook that's stopped reaching your site, or a caching setting that's caching pages it shouldn't. See why WooCommerce payments stop working.
  • Order emails Customers not getting their order confirmation, and you not getting the new order notification. WordPress sends email badly out of the box, and many hosts block or bin it. The proper fix is sending through a real mail service, set up so messages land in inboxes rather than spam. See WooCommerce not sending order emails.
  • Broken after an update A WooCommerce, theme or plugin update that's changed the product page, broken the basket or thrown an error. Themes that override WooCommerce templates are a common cause, because their copies go out of date when WooCommerce changes. See why sites break after plugin updates.
  • Slow stores Product pages, the basket and checkout taking seconds to load, and an admin that crawls. Stores slow down as orders build up: old sessions, scheduled tasks that never finished and logs nobody clears, on top of heavy images and too many plugins. See why your WooCommerce store is slow.
  • Shipping and tax Shipping rates that don't appear or charge the wrong amount, zones in the wrong order, free shipping thresholds that don't trigger, and VAT that's calculated wrongly or shown inconsistently.
  • Stock and products Stock that doesn't go down when an order comes in, variations that won't select, products that show as out of stock when they aren't, and images or prices displaying wrongly on mobile.
  • Coupons and discounts Codes that won't apply, apply twice, or apply to products they shouldn't.

How it works

  1. Message me the store address and what's wrong, by WhatsApp, text, email or the form. Tell me when it started and what changed just before, such as an update or a new plugin.
  2. I reply with a fixed price within 24 hours. You don't give me any access until you've agreed it.
  3. I back up the store, then fix it, testing on a copy first if there's any risk to live orders.
  4. I place a test order where the fix touches checkout, so we both know it works end to end, and tell you what was wrong in plain English.

Losing orders right now?

A broken checkout is the most expensive problem a shop can have, because it fails quietly. Customers don't usually tell you the payment failed, they just buy somewhere else. If you've had a sudden drop in orders with no obvious reason, check the checkout yourself with a real card. If it fails, message me and say it's urgent.

Bigger store jobs

Some problems need more than a single fix. These get their own fixed quote:

  • Moving the store to faster hosting, with orders and customers carried across and no downtime
  • Store-wide speed work, including database clean-up and image optimisation
  • Replacing an outdated theme that keeps breaking with every WooCommerce update
  • Switching payment providers, for example moving from an old PayPal setup to Stripe

Connecting your store to other systems

If you're copying orders into other systems by hand, that can usually be automated. Common jobs are Royal Mail labels created automatically, DPD and Evri shipping, invoices sent to Xero, PayPal checkout and SMS order updates. That's API integration work, quoted from a short written spec. See automating a WooCommerce store with APIs.

Stop it breaking again

Most broken stores weren't hacked or badly built. They were left to update themselves, or not updated at all. The care plan covers hosting, updates checked by a person, security monitoring and small edits for £20 a month.

If the problem is on the WordPress side rather than the shop itself, see WordPress fixes. For Shopify stores, see Shopify fixes.

Guides

Questions

Will you need to take my shop offline?

Usually not. Where a fix carries any risk, I test it on a copy of the site first, or do it at a quiet time you choose. Your shop keeps taking orders while I work.

What do you need from me?

The store address and what's going wrong (a screenshot or the error message helps). Once you've agreed the price, a temporary admin login, plus your payment provider or hosting login if the problem is there.

My checkout is broken right now. How quickly can you help?

Say it's urgent when you message. A shop that can't take payments jumps the queue, and I'll aim to have it taking orders again the same day.

What if the fix is bigger than £49?

I'll tell you what's involved and give you a fixed price before doing anything. You decide whether to go ahead.

Will I lose any orders or customer data?

No. I take a full backup before changing anything, and I never delete orders or customers. Where I'm testing on a copy, real orders keep going to the live shop.

Can you stop it breaking again?

The care plan covers hosting, updates checked by a person, security monitoring and small edits, so someone is watching the store between orders.

Still broken? I'll fix it.

Quicker to message? WhatsApp or text 07398 946 380, or email paul@paul-walsh.co.uk.

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